Thursday, March 29th is SUMO Day!

It’s time for a new SUMO day! This will happen on Thursday, March 29. We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -7).

Join us, create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please try to answer as many questions as you can throughout the day.

Let’s make this an awesome day!

SUMO Day – Mar. 15, 2012

This Thursday, March 15th is the next SUMO Day. We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -7).

Just create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please commit to answering 10 questions throughout the day.

Grab your cape and join us! See you there.

Help Firefox users at the Firefox Clinic

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We’re inviting Firefox users to come our first ever, Firefox Clinic, that we’ll be holding in the San Francisco space on March 24th. The Firefox Clinic is way for people to get in-person, in-depth help with Firefox. It’s also a way for those of us who contribute to the Mozilla project and work with Firefox everyday to learn from our users while providing totally kick ass support. It should be a full day packed with fun and love.

So we need your help. We need help greeting people and getting them to the right place. We need people to be the Firefox! And of course we need people to answer questions. Now you may be thinking, “I’m not a developer; I’m not an expert expert. How can I help people?” Don’t worry. We’ve got your back. We’ll be hosting a brownbag on March 21st so you can learn everything you need before the event. And during the event we’ll be there to help if you get stuck. Really, the thing to know is that almost everything is already documented on SUMO and it’s usually it’s just a matter of finding the right article and patiently walking people though it.

I promise, it’ll be awesome fabulous!

If you have questions or you’re ready to sign up, just email us — sumo-team at mozilla dot com — and let us know you’re in!

More details: We’d love for this pilot event to be successful and then to help communities duplicate it. Maybe one day we can do it in lots of cities at once, all over the world. You can read more about it on the project page. You can also help us get the word out. Tell Bay Area Firefox users to sign up for the Firefox Clinic at http://mzl.la/firefoxclinic

Source:- SUMO blog

Firefox Nightly News

New Async drawing model for plugins: https://wiki.mozilla.org/NPAPI:AsyncDrawing - RESOLVED FIXED: https://bugzilla.mozilla.org/show_bug.cgi?id=651192

Fixed an important WebGL regression (performance) introduced in Firefox 12 (Aurora) http://bugzil.la/724476

The arrow keys now scroll three lines at a time instead of two:
http://bugzil.la/725700

FIXED: http://bugzil.la/699565 - JS: Implement Harmony for-of loops. https://developer.mozilla.org/en/JavaScript/Reference/Statements/for...of

FIXED http://bugzil.la/720208 - DOM4 DOMException types and codes implemented.

Snappy optimizations for faster Firefox startup on Windows: http://www.brianbondy.com/blog/id/127/

Plugin processes killed after three minutes of not being used (please read http://bugzil.la/501485 before firing questions)

FIXED http://bugzil.la/720258 - Inline autocomplete only autocomplete URLs you've typed

FIXED http://bugzil.la/674370 - OSX 10.7 Support animation when opening windows in Lion

Support for different values for X & Y directions (two-value syntax) has been added to CSS background-repeat : https://developer.mozilla.org/en/CSS/background-repeat

"Copy Link Location" added to the links' contextual menu on View Source. http://firefoxnightly.tumblr.com/post/18324014797/on-view-source-the-copy-link-location-entry-has

The new live bookmarks landed! Now it is wholly async (no IO on main thread) and have a read icon. Fx is more snappy. https://bugzilla.mozilla.org/show_bug.cgi?id=613588

Support of the 4-value syntax has been added to CSS background-position. https://bugzilla.mozilla.org/show_bug.cgi?id=522607 CSS type is now wholly supported.

SPDY testing on trunk is going well.We are not planning to turn it off (may ship with it on in Firefox 13) unless something serious comes up

Source:- Firefox Nightly twitter channel

Firefox Clinic

urpose

This project is user research for the support team. The idea is to get typical Firefox users who are having problems with the software to come in and get one on one help in person. By doing this we'll have a chance to lean from our users when they are actually in the process of trying to fix something. This is an incredibly useful scenario as it will allow us to see, first hand, what kinds of situations cause problems for people and how well our processes work. From this we hope to be able to:

• File bugs.
• Create a list of people who are willing to be contacted for follow-up about their issue if needed.
• Document user stories.
• Calibrate our view of Firefox users.
• Allow the User Research team to interview participants.

Doing this will allow us to listen to our users and advocate for them in a way that's not possible without meeting with them in person. In addition, not only will this be helpful for the Support team but it would also be valuable for people from the Engineering, QA and Product teams.

Long-term possible outcomes:

• Discover things that can be fixed or improved to make Firefox better.
• By providing an opportunity to observe, interact with and learn from our users, we can improve the visibility and importance of support inside Mozilla.

Additional benefits:

• Provide fantastic customer support

Project Plan

We need to develop a to-do list and have people be responsible for an area:

Grabe the Cap, Join us if you live beside San Fransisco, See you there

SUMO Day is Thursday, Feb. 16th

We’ll have a SUMO answer questions Day on Thursday to support Firefox 10.0.1!

I will help moderate the support forum from 9am to 5pm PST (UTC -8) to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please commit to answering 10 questions throughout the day.

Grab your cape and join us! See you there.